Privacy Policy | Last updated: 23 July 2026

Balayage Dulwich respects your privacy and is committed to protecting your personal information. Therefore, this Privacy Policy explains how we collect, use, store and protect your information when you visit our website, contact our salon, book an appointment or use our services.

1. Who We Are

Balayage Dulwich is a hair, beauty and aesthetics salon in East Dulwich, London.

Business name: Balayage Dulwich
Website: www.balayagedulwich.london
Address: 358 Lordship Lane, East Dulwich, London SE22 8LZ
Telephone: 020 3609 6699
Email: info.balayagedulwich@gmail.com

For questions about this policy, please use our Contact Us page.

2. Information We May Collect

The information we collect depends on how you interact with us. For example, we may need your contact details to answer an enquiry or manage an appointment.

We may collect:

• Your name
• Email address
• Telephone number
• Appointment details
• Treatment and consultation information
• Patch-test records
• Relevant allergy or sensitivity information
• Messages submitted through our website
• Payment or deposit records
• Marketing preferences
• Website usage, device and cookie information
• Other information you voluntarily provide

In addition, certain treatments may require consultation or patch-test information. However, please do not submit confidential medical information through our general contact form unless our team has specifically requested it.

3. How We Collect Information

We may collect information when you:

• Complete a form on our website
• Contact us by telephone or email
• Contact us through social media
• Book or manage an appointment
• Use an external booking service
• Attend a consultation, patch test or treatment
• Purchase a treatment, course, product or voucher
• Join a mailing list
• Leave a review
• Use our website and accept applicable cookies

For example, information entered on our contact form may be used to respond to your enquiry. Similarly, booking information may be used to arrange and manage an appointment.

You can learn about our treatments on our Services page. In addition, you can view current charges on our Pricing List.

4. How We Use Your Information

We use personal information only for appropriate service, business and legal purposes. For example, we may use your contact details to confirm an appointment.

We may also use information to:

• Respond to enquiries
• Arrange and manage appointments
• Provide requested salon services
• Complete consultations and patch-test records
• Confirm treatment suitability
• Process deposits and payments
• Send appointment confirmations and reminders
• Contact you about appointment changes
• Manage training-course enquiries
• Respond to complaints or concerns
• Maintain business, tax and insurance records
• Meet legal and professional obligations
• Improve our website and customer service
• Prevent fraud, misuse or security problems
• Send marketing communications where permitted

In addition, we may retain certain records to meet insurance, tax or professional requirements. However, we will not use your information for an unrelated purpose unless the law permits or requires it.

5. Our Lawful Bases

Under UK data-protection law, we must have a lawful basis for processing personal information.

Contract

We may process information when it is necessary to arrange or provide a requested treatment, course, product or service.

Legal obligation

In addition, we may process and retain information when required by tax, accounting, insurance, health and safety or other legal obligations.

Legitimate interests

We may use information where reasonably necessary to operate and protect our business, respond to clients, improve our services or prevent misuse.

Consent

Where required, we may rely on your consent for optional marketing, selected cookies or other processing. You may withdraw your consent at any time.

Vital interests

Finally, in exceptional circumstances, we may use information where necessary to protect someone’s life or safety.

Some consultation records may contain health-related information. Therefore, where applicable, we will process this information only when an additional lawful condition is available.

6. Appointment-Booking Platforms

We may use third-party booking platforms, including Treatwell, to advertise services and manage appointments.

When you book through Treatwell, Treatwell may collect and process your information under its own privacy terms. Therefore, you should also read the Treatwell Privacy Policy.

Our salon listing is available on the Balayage Salon & Aesthetic Treatwell page.

Information collected directly by Treatwell is also subject to Treatwell’s systems and policies. Therefore, you may need to contact Treatwell if your request concerns information controlled exclusively by that platform.

7. Website Analytics and Cookies

Our website may use cookies or similar technologies. For example, cookies may be used to:

• Keep the website functioning
• Remember applicable preferences
• Understand website traffic
• Measure website performance
• Prevent spam or misuse
• Display embedded maps, videos or social content
• Measure advertising performance where applicable

Where required, optional cookies will not be used until you provide consent.

If our website uses Google Analytics or another Google service, Google may process device and website-usage information. You can read the Google Privacy Policy.

In addition, please read our Cookie Policy for more information about cookies used on this website.

8. Contact Forms

When you complete a contact form, we may collect your name, email address, telephone number and message.

We use this information to respond to your enquiry and, where requested, arrange an appointment. However, submitting a form does not automatically confirm an appointment.

Before booking, please read our Booking and Cancellation Policy.

9. Sharing Your Information

Where necessary, we may share limited information with trusted providers. For example, these may include:

• Appointment-booking providers
• Website-hosting and maintenance providers
• Email and communication providers
• Payment processors
• Analytics providers
• Accountants, insurers and professional advisers
• Regulators, courts or law-enforcement authorities where required

We require service providers to use information only for the agreed purpose and to protect it appropriately. Most importantly, we do not sell or rent personal information.

10. International Data Transfers

Some service providers may store or process information outside the United Kingdom.

Where this happens, we will take reasonable steps to ensure that an appropriate legal safeguard is used. For example, this may include an adequacy decision or approved contractual protection.

11. How Long We Keep Information

We keep personal information only for as long as reasonably necessary.

For example, we may retain information for:

• Providing requested services
• Managing appointments
• Maintaining consultation and treatment records
• Meeting tax and accounting requirements
• Meeting insurance requirements
• Responding to legal claims or complaints
• Fulfilling other legal obligations

Different records may have different retention periods. Therefore, when information is no longer required, we will delete it securely or anonymise it where reasonably possible.

12. Marketing Communications

We may send promotional emails or messages only where we have an appropriate lawful basis.

You can opt out at any time by:

• Using the unsubscribe option in a message
• Emailing info.balayagedulwich@gmail.com
• Calling 020 3609 6699

However, stopping marketing messages will not prevent us from sending essential appointment or service communications.

13. Your Data-Protection Rights

Depending on the circumstances, you may have the right to:

• Request access to your information
• Request correction of inaccurate information
• Request deletion of your information
• Request restriction of processing
• Object to certain processing
• Withdraw consent
• Request transfer of information
• Complain about how your information has been used

To make a request, email info.balayagedulwich@gmail.com. However, we may need to confirm your identity before completing the request.

For more information, visit the Information Commissioner’s Office.

You also have the right to complain to the Information Commissioner’s Office if you believe your information has been handled incorrectly:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF
Telephone: 0303 123 1113
Website: www.ico.org.uk

14. Information About Children

Our website and services are not intended to collect information directly from children without appropriate involvement from a parent or guardian.

Therefore, where a client is under the required age, we may request consent or attendance from a parent or guardian. In addition, certain treatments may have specific age restrictions.

15. Information Security

We take reasonable technical and organisational measures to protect information against:

• Unauthorised access
• Accidental loss
• Misuse
• Alteration
• Disclosure
• Destruction

However, no website, email or online transmission method can guarantee complete security.

16. External Links

Our website may contain links to booking platforms, maps, social networks and other third-party websites.

These websites have their own privacy policies. Therefore, Balayage Dulwich is not responsible for how an independent third party collects or uses information.

17. Changes to This Privacy Policy

From time to time, we may update this policy when our website, services, providers or legal obligations change.

Therefore, we recommend checking this page occasionally. The latest version will always display its revision date.

18. Contact Us

Finally, if you have questions about this Privacy Policy or want to exercise a data-protection right, contact:

Balayage Dulwich
358 Lordship Lane
East Dulwich
London SE22 8LZ

Telephone: 020 3609 6699
Email: info.balayagedulwich@gmail.com
Contact page: Contact Balayage Dulwich

You may also review our Terms and Conditions and Booking and Cancellation Policy.